Shadow AI
Staff are pasting council data into public AI tools right now — with no retention controls, no records capture, and no visibility for IT.
Industries — Government & Councils
Built for the way councils actually operate
From AI governance to permits and planning approvals, Centryx replaces manual coordination with clear, accountable workflows — while your people keep every decision.
Book a Discovery CallAI Governance for IT Managers
AI governance that enables adoption, not paralysis
Guardrails your council can stand behind, so staff can adopt AI with confidence instead of guessing — or going around IT altogether.
Free Resource
The Local Government AI Governance Starter Kit
- Model AI Use Policy, ready to adapt for your council
- Risk classification matrix for AI use cases
- Records, privacy and procurement checklists
- Staff guidance for generative AI tools
- Executive & Council briefing template
The Challenge
Compliance exposure
AI-assisted decisions and AI-generated documents still fall under records, privacy and FOI obligations. Auditors are already asking how AI use is controlled.
Paralysis
Without a framework, IT becomes the department of “no” — and the opportunity cost compounds every quarter.
Our Approach
Assess your current exposure
Map where AI is already being used across the organisation and classify each use case against a risk matrix covering privacy, records, bias and decision transparency.
Establish policy and guardrails
An AI Use Policy your Executive can endorse, plain-language staff guidance, approved-tool registers, and procurement clauses for AI-enabled vendors.
Enable safe experimentation
A sanctioned environment where teams can trial AI on real work within defined guardrails — human review, data boundaries and records capture built in.
Scale what works, with oversight
Graduate successful pilots into production with monitoring, audit trails and periodic review baked in, so governance keeps pace with innovation.
What Changes
Australian Privacy Principles
Framework alignment
By design
Human oversight
Australia
Data hosted
Get the AI Governance Starter Kit
Policy templates, risk framework and adoption roadmap — sent straight to your inbox.
Business & Event Permits
Permits decided in days, not weeks
Automated triage, completeness checks and parallel referrals — while your officers keep full control of every decision.
Time to decision — event permit
Lodge → chase → refer → wait → chase → decide~6 weeks
Lodge → decideDays
The Challenge
For applicants
Confusing forms, no visibility of status, weeks of silence between lodgement and decision — so applicants give up or go elsewhere.
For officers
Chasing incomplete applications, forwarding referrals, answering “where’s my permit?” calls. Actual assessment is a fraction of the elapsed time.
For you
When the workflow lives in inboxes, there’s no reliable answer to how long permits actually take — let alone a way to improve it.
Our Approach
Smart intake
A guided online form adapts to permit type — food stall, street trading, community event — and captures everything upfront.
Completeness check
AI validates documents and details instantly, requesting fixes from applicants before an officer ever touches the file.
Parallel referrals
Health, building, rangers and events teams receive referrals simultaneously, with automatic follow-ups and a live status view.
Draft decision
The system assembles referral responses and drafts an approval with standard conditions, flagging anything unusual for closer attention.
Officer sign-off & issue
Your delegated officer reviews, amends and approves. The permit issues instantly and the record is captured.
What Changes
Days, not weeks
Time to decision
Zero chasing calls
Applicant experience
100% visibility
Reporting & oversight
See it with your own permits
Bring a real permit type and we’ll show you exactly how it runs through the workflow.
Planning & Development Approvals
Beat the statutory clock. Keep planners planning.
Completeness screening, parallel referrals and drafted assessment reports — while your planners make every judgement call and every decision.
Elapsed time — standard development application
Lodge → RFI → wait → refer → wait → report → decideAt / over statutory limit
Lodge → assess → decideWell inside the clock
The Challenge
Incomplete applications
A third of the clock is burned before assessment starts. The RFI cycle consumes weeks of statutory time before any planning judgement happens.
Coordination overhead
Referrals run in single file when they should run in parallel. Planners become project coordinators instead of assessors.
The consequences
Blown statutory timeframes mean deemed refusals, review risk, and performance data landing in the annual report.
Our Approach
Completeness at lodgement
AI screens every application against lodgement requirements — plans, reports, certificates — and identifies gaps before the clock starts working against you.
Drafted RFIs
Where information is missing, the system drafts one consolidated request for information for planner review, instead of three partial ones.
Parallel referrals
Internal and external referrals dispatch simultaneously, with automatic follow-ups and a live view of what’s outstanding.
Draft assessment report
The system assembles referral responses, scheme provisions and standard conditions into a draft report, flagging non-standard matters.
Determination & notice
Your delegated planner finalises the assessment and determines the application. Notices issue automatically and every step is captured to the record.
What Changes
Statutory clock, beaten
Timeframe performance
Planners on planning
Workforce leverage
Every file, visible
Pipeline oversight
See it with your own applications
Bring a typical application and we’ll show you how it moves from lodgement to decision-ready.
